Once you enroll in our forex education programs, you are eligible for a refund under the following conditions:
1. Time-Based Refunds:
You may request a refund within seven days of your initial purchase. To be eligible, you must not have accessed more than two course sessions. Requests made after this period or after accessing more than two sessions are not eligible for a refund.
2. Class-Based Refunds:
If you have accessed more than two sessions or modules of the course, you are no longer eligible for a refund. This policy ensures commitment to the program and prevents misuse of course materials.
3. Non-Refundable Items:
Any customized education plans, special materials, or additional services provided after enrollment are non-refundable once delivered.
4. Refund Request Procedure:
To request a refund, contact our support team at refund@fxtraderkgee.trade within the eligible period and before accessing more than two sessions. Refunds will be processed within 30 days and issued to the original payment method.
5. Special Considerations:
In exceptional cases, such as technical issues or miscommunications, we may consider refunds outside the standard policy. Please contact our support team to discuss your specific situation.
For questions, concerns, or further information about these Terms and Conditions, please contact us at:
- Email: talktome@fxtraderkgee.trade
- Live Support: We are here to help.
